I was part of the UX team working closely with Technical Project Owners and the client to create high-fidelity wireframes based on their legacy system. My main task was to create an innovative multi-line experience and helped to improve the current design system. Our UX team worked on all user flows, but we each specialized in a certain area, I took ownership of account and billing landing pages.

I worked closely with our Technical Project Managers and development teams to share my designs. Since this was an omni-channel experience, I had to consider how any of my recommendations would affect all streams of work and how its responsiveness.

Due to NDA on this project, I am unable to share many details about the project, but I would be happy to share my experience in a conversation!

Other than learning essential UX skills during my year with the team, the main skill I honed was learning to take feedback from both a larger design team and from business and development teams. Whenever I had an idea or a recommendation, I would have to take a step back to think of how that change could affect other flows of work and how to explain my designs in a way that anyone could understand and agree with. It was a great learning experience overall and I was able to strengthen my skills as a designer and also develop my soft skills.